FAQs

There's no such thing as a stupid question! If you can't find your answer, contact us and we’ll be happy to assist you.

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General

Booking

Payment

How does an ORMA trip work?

An ORMA trip is activism in motion. Forget the usual vacations: you explore, meet people, and contribute. Each itinerary, designed with activists and creators, takes you into the stories of those making a difference in the world, focusing on sustainability, innovation, and rights. We travel in small groups, choosing places that respect the environment and local communities.

Why are ORMA trips sustainable?

Traveling has an impact, and with ORMA, we make it positive. We support local communities, avoid mass tourism, and create fairer experiences. It’s not zero impact, but awareness and action make the difference. You’ll meet those fighting for climate and social justice and learn how to do your part.

What is the average age of participants? Are there age limits?

Participants are generally between 22 and 45 years old, with an average age of 30-35. There are no age limits: we accept minors (with legal guardian consent) and people over 45. However, consider the type of trip, as some activities may require good physical condition.

What are the exact arrival and departure times?

Our trips typically start around lunchtime or early afternoon, with departures in the same timeframe. However, times may vary depending on the destination. We remain flexible so everyone can plan accordingly. If you arrive late or need to leave early, just let us know in advance.

Is vegan/vegetarian food available? What about celiac disease?

Absolutely! Many of our coordinators and participants are vegetarian or vegan, so we always choose restaurants with suitable options. Our trips can also accommodate celiac disease, as long as we are informed in advance. The same applies to any allergies or intolerances.

Are ORMA trips suitable for families and children?

Our trips are open to everyone, including families with children. However, it’s important to evaluate the specific itinerary, as some experiences may not be entirely child-friendly. If you’re unsure, contact us, and we’ll help you find the best solution!

How can I contact you?

You can email us at hello@ormaguides.com, DM us on Instagram (@ormaguides), or message us on WhatsApp at +44 7724 386074.

When is the trip officially confirmed?

For long-haul or non-European trips, confirmation happens at least 1.5 months before departure. If the trip isn’t confirmed by then, it will be canceled. For shorter trips, confirmation happens 3-4 weeks before departure. You’ll receive an email once the trip is confirmed, along with a link to the Telegram group to coordinate logistics with other travelers.

Can I travel with the creator? What transport does the creator use, and from where?

Yes! If the transport type, departure station, and schedule are already set, they will be listed on the trip page. If not, we’ll share this information in the Telegram group once the trip is confirmed.

Can I join only for part of the trip?

Yes, contact us, and we’ll provide a quote for the days you’d like to attend.

If I’m already in the destination city, can I still join?

Yes! Contact us, and we’ll provide a quote excluding accommodation costs.

Why is the trip booked through Apical Booking?

ORMA Guides partners with Apical, a licensed tour operator, for travel logistics and bookings. ORMA manages the platform and content. No worries—our team will still handle your trip!

What are the payment options? Is installment payment available?

We accept bank transfers and credit card payments. A 30% deposit is required at the time of booking, with the remaining 70% due 30 days before departure. If you book less than 30 days before departure, full payment is required upfront.

What’s included and excluded in the trip price?

Each trip page has a "what's included" and "what's not included" section. Inclusions vary by trip but generally cover accommodation, some activities or meals, medical and baggage insurance, and trip coordination support.

Why do some trips seem expensive?

Each ORMA trip is crafted by a team of professionals: travel designers, travel experts, activists, subject-matter specialists, and the trip leader. We believe everyone should be fairly paid. Our trips also include fixed costs you wouldn’t have when organizing on your own, such as insurance and the tour operator’s service fee. We strive to keep prices accessible, but some costs are unavoidable.

What are the cancellation and refund policies?

If you choose installment payment, the full balance must be paid 30 days before departure.
‍From booking to 90 days before departure: 90% refund (minus a €30 management fee).
‍From 89 to 45 days before departure: 50% refund (minus a €30 management fee).
‍From 45 to 31 days before departure: 10% refund (minus a €30 management fee).
‍From 30 days before departure or later: No refund.
‍Starting 30 days before departure, the full balance must be paid, and penalties apply to the total amount, even in case of cancellation.

Is travel insurance included?

Yes, medical and baggage insurance is always included, as required by law. You can find policy details in the footer of our website. Trip cancellation insurance is optional and available separately.